Billing, credits, and usage

Workspace scope and access

Open Settings, select a workspace, and choose Billing. Every balance, plan, usage row, storage total, alert, and transaction on this page belongs to that workspace, not to your account as a whole.

The page shows only actions available for the workspace's billing type, plan, contract, and your capabilities. If a top-up, portal, upgrade, or refund action is unavailable, read the nearby status or helper text rather than assuming the page is incomplete.

Balances and plans

Credit details separate monthly or promotional bonus credits from purchased prepaid credits. Bonus credits are used before purchased prepaid credits, and each grant can have its own remaining amount, expiration, and status.

• Active means a remaining amount can be used; depleted means it has been used up; expired means it is no longer spendable.
• Personal workspaces can show Personal or Pro choices; organization and Enterprise workspaces show the plan and contract options that apply to them.

Available credit

The total currently spendable by this workspace. It can include bonus and purchased prepaid amounts with different expiry dates.

Bonus credit

Monthly, plan, or promotional credit. It is spent before purchased prepaid credit and may expire on its displayed date.

Purchased prepaid

Credit added after a completed and confirmed top-up. Opening checkout or returning to Quill is not confirmation.

Usage and storage

Usage explains charged tasks by period; storage compares current project storage with the included amount and shows current estimates.

Top up and automatic reload

1. Choose Top up, enter a whole-dollar amount within the limit displayed on screen, and review the Credit Terms.
2. Continue to the external checkout and complete payment. Returning to Quill or opening checkout does not itself add credit; wait for the balance to refresh after payment is confirmed.
3. For Auto reload, set the trigger balance, reload amount, and monthly limit, then complete any payment-method authorization requested.

Add prepaid credit

1. Choose Top up and enter a whole-dollar amount within the maximum shown.
2. Review and accept the Credit Terms, then continue to checkout.
3. Complete payment and return to Billing. Wait for Purchased prepaid and Available credit to refresh.

After completion: After payment is confirmed, a new purchased-credit entry and transaction appear and the available balance increases. A pending or failed checkout does not add credit.

Usage and storage

Use the period selector to review today's, recent, current-cycle, or custom-range charges. The chart summarizes daily charges, project rows explain the distribution, and the latest-day detail lists the recorded time, project, user, task, and charge.

Storage shows current usage by project against the included amount. Details separate current usage, included storage, pricing, current daily rate, month-to-date charges, estimates, and recent daily averages. Estimates can change as stored files and drafts change.

Payments, refunds, and alerts

• Manage billing opens the payment portal when it is available. Transactions can show pending, paid, refunded, failed, or canceled status.
• Refund review is available only for eligible purchased prepaid grants. Used, partially used, expired, already refunded, or already pending grants can be unavailable.
• Balance alerts email workspace admins once when the balance reaches the configured threshold. Saving the alert changes future notifications, not the current balance.